100% performance rating for London and Quadrant Housing in May and June

Mila Maintenance has hit a 100% performance rating for the second consecutive month for London and Quadrant Housing.

With 10% of calls deemed to be ‘emergency or critical’ and requiring a two hour response time and a 24 hour completion time, the company has completed over 1400 jobs in total in the two month period.  It is a fantastic team performance summarised by Maintenance Director Dave Cooke.

“We consistently hit the high 90’s in percentage terms for performance with all our clients.  That is the minimum we expect of ourselves and generally where there is a problem it is due to our trying to source an obsolete part or having to overcome a very particular problem”.

“For us to hit a 100% performance rating in two consecutive months over such a high amount of jobs, and with the amount of ‘emergency’ call outs within those numbers is an outstanding achievement.  It is something which every member of our staff has played a part in, and they can all be very proud of what has been achieved.  It is a testament to their dedication and professionalism, and how motivated they are to give the client the best service possible”.

“We will continue to strive to achieve these heights on an on-going basis”.

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Mila Maintenance
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