Mila Window and Door Maintenance has over 175 years of combined employee experience repairing and maintaining windows and doors in the Housing Association sector; and as Tristan Cooke tells us, there is simply no substitute for experience.
“In all walks of life it is said that there is no substitute for experience; in our field of operation that is especially true, in fact the experience of our employees is arguably our greatest strength”.
“We are very much a specialist repairs and maintenance contractor and there is not a week goes by when we are not asked if we can identify a particular door or window system or locking arrangement. Often these have been installed as far back as the 1980’s or on occasions even the late 1970’s. As you can imagine many of these systems are now completely obsolete, and being installed before the days of accreditation and kite-marking they are mostly unbranded and not easily identified”.
“But to service our clients not only do we need to identify these products, we need the technical knowledge and the skills to source direct like for like replacement parts, or to determine workable solutions to replace them if the original designs are no longer available. The biggest challenges we face are hardware related – locking mechanisms, hinges, handles; with so many variants in the market over the 40 years or so that housing associations have been installing windows and doors into their properties there are literally 100’s”.
“This is where our vast experience comes into play. Our General Manager, our Contracts Manager and our Senior Contracts Manager alone have over 60 years service working with us. Their experience is unparalleled in the sector and their knowledge is second to none; it is a linchpin of our business and it is what enables us to provide the kind of service we do to our clients. It is why they know if they phone us there is every chance we can solve their problems”.
“With the increasing emphasis on asset management and extending the serviceable life of installed products we know that the experience of our employees will is a major benefit to us as a business and our clients”.
Mila Window and Door Maintenance provide specialist repairs and maintenance services to the social housing sector and operate throughout the UK Telephone 0808 100 8881 milamaintenance.co.uk