For a maintenance company which has been operating for 27 years you would think there is nothing new to find…you couldn’t be more wrong.
The technical team at Mila Maintenance recently discussed the issues they regularly face when carrying out repairs and maintenance to windows and doors in the social housing sector. What came out really clearly is a concern that maintenance in the future could become more difficult as architects and specifiers increasingly choose bespoke ironmongery for their developments rather than items which will be readily available if replacement in the longer term is required; but this is only a part of it.
Mila Maintenance has been working in the social housing market for 27 years now, and has completed over 1.1 million repairs; many of those repairs are on windows and doors with well known and widely specified hardware products, but there is a trend developing.
“While discovering that windows and door have been fitted with very bespoke hardware is not necessarily a new thing, our experience would indicate that it is becoming more prevalent, and in the longer term this will make maintenance of windows and doors even more of a specialist discipline” comments Senior Contracts Administrator Dean Bradford “Increasingly the homes we work in have very bespoke products fitted to them”.
Between us as a team we have almost 200 years experience
Richard Smith Senior Contracts Manager takes up the story “Does this cause us a problem? Not at all; this is where our experience comes into play; between us as a team we have almost 200 years of working experience in our field. It is very rare we come across something we haven’t seen before, although it does still happen; this is where we need to lean on our experience, to know immediately what will work as a product solution, or to use the relationships we have built up with an extensive supply chain to advise us and supply us with workable alternative solutions”.
“To date we have not come across a situation where we have been unable to source a suitable repair or replacement item, but the day will come in the future. The trend these days for specifiers and architects to be more and more bespoke in their requirements will be a problem for clients in the future, and it is something they should consider more deeply”.
We have always been able to find a solution as we did recently for Homes for Hackney
Chris France General Manager comes back to the supply chain. “It is one of our skills that we have such wide ranging relationships with the wider window and door hardware industry in the UK and Europe. Many of the earlier product specifications were of course European and there continues to be a significant influence on hardware specification. Working with our partners we have always been able to find solutions for clients, as we did recently on a scheme for Homes for Hackney, where the original ironmongery was entirely obsolete. In this situation we were able to use our knowledge, our technical skills, and our relationships to source a set of ironmongery to return the windows and doors to their original working condition, saving the client a lot of money, and the residents a lot of disruption and distress”.
The Mila Maintenance team comprises Dave Cooke Maintenance Director, Tristan Cooke Business Manager, Chris France General Manager, Dean Bradford Senior Contracts Administrator, Richard Smith Senior Contracts Manager and Tony Williams Contracts Manager.