Jess Dyson

Customer Service Advisor
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Jess Dyson's role at Mila Maintenance

As Office Administrator like the others in the team I have a wide range of duties, and every day is different.

Key among the things I do are to input orders onto the system from our clients who use the full range of maintenance services we offer. It is essential to make sure that orders are placed on the system as quickly as possible, dealing with any queries first, so that we can guarantee meeting our client’s schedules.

Once this is done, the big task is to ensure that all materials are ordered and booked in for delivery to allow our engineers the time to complete the jobs.  This is what drives are high first-time fix rates and completion of jobs on time figures which are so appreciated by our clients and their residents.

As a business we value the importance of being a genuine team, and I really enjoy the fun nature of the people I work with.  We are all in it together and that makes it an enjoyable place to work and helps us to achieve the results we set out to meet.

Jess Dyson main image

“It was a fitting reward for the way the whole team thinks and works, we are always looking at ways we can do our job better, even if this means introducing completely new ideas, and at how these new ideas can help our clients and their residents”.

Tristan Cooke on Mila Maintenance winning the 2016 Housing Innovation Awards ‘Best Repairs and Maintenance Scheme’