Tristan Cooke was on hand during the FIT Show Exhibition in April to receive a commemorative plaque to recognise the specialist repairs and maintenance company completing 1,000 resident reviews.
The presentation was made by Ian Miller Regional Sales Director of The Independent Ratings Company who have been working with Mila Window and Door Maintenance to capture and manage resident feedback on their behalf.
“It is a great moment for us when a company reaches such a fantastic landmark; to do so in the social housing sector on repairs and maintenance is especially pleasing”.
“The nature of their work is such that residents are generally in a state of discomfort or distress when Mila are asked to attend, and to achieve the feedback they do – over 96% positive, and the fantastic comments they get is a testimony to how they do their work. We are delighted to be working alongside them and we know just how important the feedback is to them in shaping how they go about their business in the future”.
Commenting for Mila Window and Door Maintenance Tristan echoed the same thoughts. “Capturing Resident feedback is a really integral part of how we manage our business. Residents comments help to tell us what we are doing right or what we are doing wrong. Without this feedback we would not know if we were servicing them in the right way”.
“With caring for residents being such a critical part of our business plan – and rightly expected of us from our clients – being able to have independently gathered feedback is a major asset for us. To reach the landmark of 1,000 reviews and at such a consistently high score is a credit to our whole team”.
For more information on Mila Window and Door Maintenance milamaintenance.co.uk For more information on the company’s resident feedback https://milamaintenance.co.uk/resident-client-feedback/