What we have learnt from maintaining a 1,000,000 windows and doors

What we’ve learnt from maintaining 1,000,000 windows and doors – advice for TPAS residents

I’d like to introduce myself; my name is Dave Cooke, I am the Maintenance Director for Mila Window and Door Maintenance.

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Our philosophy is very simple; windows and doors should be maintained annually the same way as other appliances in the home as a critical part of ensuring that homes are always warm, safe, secure, and that resident comfort is maintained at all times.

We have operated in the Social Housing sector for over 25 years now and have completed over 1,000,000th repairs, a landmark achievement by any standards.

Our success is based upon providing outstanding customer service, never losing sight of the fact that we are visiting someone’s home, not just a ‘property’. We take feedback directly from the resident every time we make a visit to ensure we maintain those standards.

Part of that customer service is to offer guidance and advice. People often ask me ‘why can’t we maintain our own windows and doors’? These are some of the most common things to be aware of:-

Lubricating locks and hinges – people think that ‘off the shelf’ easing products are the answer if handles, hinges, and locks are sticking. You are actually likely do more damage than good if you treat hinges and locks with the wrong thing. By all means clean away any surface dirt, but don’t try to lubricate moving parts yourself.

Supplier guarantees – the knock on effect of using the wrong products is that supplier guarantees can become null and void, leaving you without a warranty in your home.

Health and safety –It is rare but sometimes accidents do happen when residents try to maintain windows and doors. It is not worth the risk to your health, so please rather than DIY, speak to your landlord and let them call an expert company such as Mila Maintenance.

Dave

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