Preparing for a Mila High-Rise Window Repair: A Step-by-Step Guide

Introduction: The Importance of Preparation in High-Rise Window Repairs

In the world of property management, the maintenance and repair of high-rise windows represent a complex challenge. This task demands meticulous preparation and planning to ensure safety, efficiency, and the highest standards of workmanship. Drawing on over three decades of experience, the Mila approach to high-rise window repairs emphasises the critical role of preparation. This article sheds light on how thorough planning and a structured process can significantly enhance the outcome of high-rise window repair projects.

Pre-Contract Phase: Laying the Groundwork

Initial Meetings: Understanding the Scope

Before embarking on a high-rise window repair project, it’s crucial to grasp the full extent of the work required. Mila’s method involves detailed initial site and planning meetings. Here, the contract manager meets with client staff to discuss the project’s size, scope, and complexity. This phase may also sample surveys of properties to assess the materials required for repairs and likely window issues. These parts can then be checked via our supply chain to identify part availability and lead times.  The outcomes of these discussions are crucial for planning the delivery of the repair works efficiently.

Documenting the Plan

The insights gathered during the pre-contract phase lead to the development of site-specific Risk Assessment and Method Statements. These documents outline the tools, stock, and methodologies tailored to the specific requirements of the high-rise property. They also address health and safety risks identified through risk assessments. These documents form a big part of the engineers briefing before we come to site and also help the client to brief their staff and residents on the project.

Enhancing the Resident Experience

Communication Before we Start Onsite

The Mila approach to engaging residents before contract commencement ensures transparency and safety at every step. Through resident meetings, letter distributions, and notices on communal boards, we communicate who will be visiting properties and when. This is part of our commitment to keeping residents informed and involved in the process.

How residents identify Mila Engineers

Mila engineers arrive in branded vehicles, fully prepared for efficient service delivery. They wear identifiable uniforms, high-visibility vests, and carry photo ID badges for easy verification. This comprehensive identification process reassures residents about the legitimacy and professionalism of our staff. Additionally, we establish passwords with residents when necessary, further securing their confidence and safety.

Appointment Scheduling

Mila places a strong emphasis on minimising disruption to residents. This is achieved through the careful scheduling of appointments during the contract mobilisation phase. By leveraging advanced contract management software and direct communication, Mila ensures that repair works are conducted at times that suit the residents’ schedules, maintaining a resident-focused approach throughout the project.

Engineer Attendance and Respect for Residents

Mila’s engineers are not only skilled in their technical roles but also trained to interact respectfully with residents. Their approach includes adherence to specific resident preferences and ensuring clear communication regarding the timing and nature of the repair works. This level of attentiveness fosters a sense of security and respect between the technicians and the residents.

Proactive Safeguarding Measures

Vulnerable residents are safeguarded through a blend of technology and human care. Engineers are equipped with PDAs, granting them immediate access to relevant contract information, including details on vulnerable residents. These devices enable the recording of visits, ensuring a comprehensive audit trail of each interaction.  Mila ensures that only the most suitable engineers are assigned to work around vulnerable residents. This includes conducting comprehensive background checks, identity verifications, and enhanced DBS checks, renewed every three years to assess ongoing suitability.  All staff members receive induction into Mila’s detailed Safeguarding Policy and Procedure at the start of their employment. This training equips them to recognize signs of abuse and understand how to escalate potential concerns. Such vigilance ensures that any safeguarding issues are swiftly addressed, supporting the victim and preventing further harm.

SAFEKEEP your residents with Systematic Approach

Mila’s systematic approach to high-rise window repairs, honed over years of industry experience, underscores the importance of thorough preparation, resident-focused practices, and adherence to safety standards.

Speak to Mila if you have any issues with High-Rise window repairs that you manage.  Mila are the experts for this kind of project.  We have over 30 years experience and access to the best window supply chain in the market.  Our engineers are fully training for working at height, harness working and protecting residents when carrying out repairs.  Our simple model is called SAFEKEEP.

Survey (S): Detailed Checks with Tailored Reporting

Our engineers conduct meticulous checks on your windows and doors.  Firstly for correct operation. Then for compliance with health and safety regulations.  Thirdly, signs of water and air ingress. We also consider any additional factors requested by our clients to furnish landlords with a detailed report. Not only does this report spotlight areas that need fixing. It also serves as a tangible audit trail, showcasing safety precautions undertaken. Finally, the report proposes potential enhancements for the windows.

Adjust (A): Preventing Small Issues from Becoming Major Ones

The emphasis here is on proactive care. Windows require continual small adjustments to windows and regular lubrication.  This prevents minor issues from spiraling into bigger, costlier problems. Guarding against more significant repairs and, worst case, complete window replacements.

Fix (F): Swift and Uncomplicated Solutions

Our approach to fixing is straightforward and effective. Once a problem is identified, our team ensures it’s repaired efficiently.  We prioritise the safety and functionality of the windows and doors to uphold the comfort and security of our residents.

Enhance (E): Advancing Beyond the Basic Functions

Enhancements go beyond mere fixes. It could involve elevating ventilation to combat issues like mould or damp. Or escalating the energy efficiency of windows. Or upgrading security features. In every enhancement action, the objective is to boost the existing functionality. Enhancements may also prolong the lifespan of your installations.

KEEP: Keep your Windows and Residents SAFE

By engaging in long-term contracts, landlords can spread repair costs over an extended period. They gain preferential access to Mila’s responsive repair services. The ‘KEEP’ phase protects your window and door investment.  It is the scheduled programme of future safety audits.  This provides a steadfast availability of a repairs service when it’s needed.  It’s how you KEEP your resident’s windows operational over the long-term with all safety measures functional.  It’s how you prevent small problems becoming large expensive ones.

Learn more about how SAFEKEEP can benefit your properties. Contact Mila today to request our High Level Window Maintenance Brochure

Subscribe for regular Window & Door Maintenance Best Practice

If you would like more information on these services, please sign up for our monthly update email.  This email will also give you a summary of blog posts from our Website where we share our knowledge of strategies, methods and techniques for maintaining windows in residential and commercial properties and extending the life of windows and reducing ongoing building repair costs.

The changes to Data Protection legislation require us to have clear consent to provide you with this relevant marketing information.

Please can you use the form below to confirm your contact details and tick the box to opt in to receive our monthly updates.

We will use the information you provide in accordance with our Privacy Policy, which can be reviewed by following this link.

Mila Maintenance
& Installation Services