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Presenting ID cards on arrival is key for residents

The importance of showing ID cards on arrival continues to be so important to the residents in whose homes we work. This from Mrs Harman a resident of L&Q Housing just last week.

“The engineer showed his ID straight away and introduced himself – excellent. Friendly, polite and courteous. Left no mess and very considerate in my home – perfect. He took great care to repair the door, very professional. I was very pleased in every way”.

It is really important for us to get this level of feedback, we can see straight away that the things we promise to our clients and their residents are being delivered upon.

Written by : Tristan Cooke

About the author

Having been with the business since 1997, Tristan became Managing Director of Mila Maintenance and Installation in September 2015.