“I know the businesses processes inside-out having worked for 18 years in the organisation. Starting off in a junior position, my role has developed to the point where I now have a major input into the commercial and operational activities which affect our clients.
In 2016, Sarah was involved in several major initiatives for the company, along with the acquisition of a competitor’s business in Folkestone, Kent and the implementation of a new software processing system.
“The business acquired the new site in Folkestone to help support our Southern based clients and oversee other contracts the business had at the time. I took a proactive role in providing support and guidance to the existing staff at the site.
“It was a massive learning curve, the site had its own administration processes and systems and my role was to train and guide the staff to bring them up to speed with our internal process, and due to the location, it also meant several days away from home.”
The company has also undergone a series of investments to improve its back-office internal software system, of which Sarah has played a crucial part in implementing.
“The knowledge I have gained through my years working at Mila has been invaluable helping support the implementation of the new software package. The system not only has to run our current processes, but also enhance them so we can support our Service Engineers, Clients and Tenants more now and in the future.”