August Spotlight

Since the return to work post Covid-19 we have been working hard to ensure we have robust processes and procedures in place to keep our staff and our customers safe and secure. See our latest news, downloads and videos here.

Team Building

I had decided some time ago that we needed to refresh the team page on our website; to introduce new members of our team to our customers; to make the whole thing a bit more personal so that customers can get to know a bit more about the people they deal with day in day out at Mila Maintenance and Installation, and also to create a bit of a buzz in the office – it’s not every day you get to have your photos professionally taken.

I have to say the ‘buy in’ for the latter was outstanding, we had a really great morning, and everybody really got into it – I think one or two of the team are now fancying themselves for a career on the catwalk!

But of course, the primary aim was to make our customers more aware of the people they deal with and I think what we have created on our website will achieve exactly that. We are a very personable business, and the old adage about the value of putting names to faces has never been more important in a world where communication has become less personal in recent years.

As a business we value our customers and we value our staff; strengthening the relationships between them is a really important part of delivering outstanding service underpinned by great communication.

Written by : Tristan Cooke

About the author

Having been with the business since 1997, Tristan became Managing Director of Mila Maintenance and Installation in September 2015.