Well here we are again at the outset of another week, and while no two days are the same, let alone two weeks, we do have a reasonably good handle on what a typical week looks like now for Mila Maintenance and Installation.
Firstly, we know our teams of administrators, site engineers and contract managers will deal with around 600 individual jobs during the week, which means 600 individual residents and a logistical operation which will test our processes and procedures to the limit.
With key services such as Planned Maintenance or programmed installations we are of course able to get ahead of the game – we can schedule, and we can communicate with all parties in the chain, whether that is staff, suppliers, residents or clients.
Where it becomes more challenging is when the calls come in for responsive maintenance. At this point our teams need to be right on their mettle. By their very nature, these calls are coming from residents who are already in a stressful situation – their property may not be secure due to the
failure of door or window locks or broken sealed units, or they may be a health and safety worry due to the failure of restrictors in high rise situations.
Whatever the reason for the call our teams know they need to respond as quickly as humanly possible, and our response rate for many years has been truly outstanding.
These challenges keep us on our toes and it is why we continue to achieve such outstanding resident feedback. With our 30 years anniversary just beginning, it is the experience we have gained during that time that has made us the business we are today.
We are always looking for more ways to deliver better service to our customers in a fast moving environment, so if anybody has any tips and hints, please feel free to share them.