Winning feedback from our customers is a key tool which helps us to manage our business and maintain the highest levels of service to help keep people safe, secure and warm in their homes
I say ‘winning feedback’ because that is how we see it. We don’t assume a customer will give us feedback, we see it as a reward for a job well done.
Our engineers and installers are at the heart of what we do on site, and it is they who ask our customers if they are satisfied with what they have done and if they would be willing to provide us with feedback of their experience.
T Cooke, Managing Director