Behind the Scenes: How Mila Ensures the Safety of Your High-Rise Windows

In the world of high-rise window repairs and maintenance, safety, expertise, and reliability aren’t just expectations—they’re imperatives. At Mila Maintenance, we understand the gravity of these responsibilities. This article delves into how our company stands as a beacon of trust and efficiency in the industry.

Our Commitment to Excellence

Mila Maintenance isn’t just a service provider; we’re your partners in ensuring the safety and longevity of your building’s windows. Here’s how we ensure unparalleled service:

Industry-Leading Certifications

  • FENSA:  FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. FENSA’s mission is to improve window and door replacements across England and Wales, by professionalising installers and protecting homeowners.Because a window or door is a “controlled fitting” under the building regulations you must either use a company registered on a competent person scheme who can certify their own work or get separate building regulations approval from Building Control.  Remember Installation companies can only self-certify replacement glazing work in buildings less than 18 metres high (approximately 6 or 7 floors). No Self-Certification in Buildings higher than 18 metres (approximately 6 or 7 floors).

    Even if your building is above 18m and will require Building Control approval for window replacements, Membership of a competent person scheme is still evidence that you have selected competent contractors.

  • Glass and Glazing Federation Membership: The Glass and Glazing Federation (GGF) represents companies that make, supply or fit, glass and glazing products in the UK and internationally. Being the industry authority, the GGF promotes best practice and sets the highest technical and health and safety standards.   They support Mila with expert advice and Technical support helping us to deal with hardest projects.  Their technical news is useful for ensuring we are aware of upcoming changes in legislation and can plan for them.  Their best practice guides on installation and repairs are a useful training resource for our engineers.

Our Process: Safety First, Always

Risk Assessment and Method Statements (RAMS)

Before any project begins, we conduct thorough risk assessments and create detailed method statements. This ensures every potential hazard is accounted for and mitigated.

Rigorous Safety and Technical Training

  • IPAF and PASMA Certifications: Our technicians are certified by leading authorities, ensuring safe and efficient use of access equipment.
  • Asbestos Awareness: We’re trained to handle environments where asbestos is present, ensuring safety and compliance.
  • Harness and Height Safety: Every technician undergoes extensive safety harness and working at height training.

Comprehensive Insurance Coverage

  • Liability Insurance: Mila Maintenance carries comprehensive liability insurance, ensuring all aspects of our high-rise work are covered.
  • Employers Liability: We’re fully insured for our team’s welfare, guaranteeing peace of mind for our clients and staff alike.

Tailored High-Rise Window Solutions

Specialist Parts for High Rise Window Repairs

  • Like-for-Like Replacement: We strive to use identical replacement parts, maintaining your building’s aesthetics and integrity.
  • Adapting Solutions: When necessary, we adapt parts to fit, always meeting or exceeding original specifications.

Specialist Tools for High Rise Window Repairs

  • Specialized Tools: From harnesses to high-tech cleaning equipment, we use only the best tools for the job.
  • Regular Maintenance Checks: Our equipment undergoes rigorous checks to ensure reliability and safety.

Transparent Communication and Detailed Quotations

Our quotes are comprehensive and clear, ensuring you know exactly what to expect. We believe in open lines of communication throughout the project.

Why Mila Maintenance Stands Out

Proven Track Record

With years of experience, Mila Maintenance has successfully completed numerous high-rise window repair and maintenance projects, earning a reputation for reliability and excellence.

Directly Employed, Skilled Technicians

Our team comprises directly employed professionals, each an expert in high-rise window repairs. This ensures consistent quality and accountability in all we do.

Continuous Learning and Improvement

We’re committed to staying at the forefront of industry advancements, investing in ongoing training and development for our team.


Speak to Mila if you have any issues with High-Rise window repairs that you manage.  Mila are the experts for this kind of project.  We have over 30 years experience and access to the best window supply chain in the market.  Our engineers are fully training for working at height, harness working and protecting residents when carrying out repairs.  Our simple model is called SAFEKEEP.

Survey (S): Detailed Checks with Tailored Reporting

Our engineers conduct meticulous checks on your windows and doors.  Firstly for correct operation. Then for compliance with health and safety regulations.  Thirdly, signs of water and air ingress. We also consider any additional factors requested by our clients to furnish landlords with a detailed report. Not only does this report spotlight areas that need fixing. It also serves as a tangible audit trail, showcasing safety precautions undertaken. Finally, the report proposes potential enhancements for the windows.

Adjust (A): Preventing Small Issues from Becoming Major Ones

The emphasis here is on proactive care. Windows require continual small adjustments to windows and regular lubrication.  This prevents minor issues from spiraling into bigger, costlier problems. Guarding against more significant repairs and, worst case, complete window replacements.

Fix (F): Swift and Uncomplicated Solutions

Our approach to fixing is straightforward and effective. Once a problem is identified, our team ensures it’s repaired efficiently.  We prioritise the safety and functionality of the windows and doors to uphold the comfort and security of our residents.

Enhance (E): Advancing Beyond the Basic Functions

Enhancements go beyond mere fixes. It could involve elevating ventilation to combat issues like mould or damp. Or escalating the energy efficiency of windows. Or upgrading security features. In every enhancement action, the objective is to boost the existing functionality. Enhancements may also prolong the lifespan of your installations.

KEEP: Keep your Windows and Residents SAFE

By engaging in long-term contracts, landlords can spread repair costs over an extended period. They gain preferential access to Mila’s responsive repair services. The ‘KEEP’ phase protects your window and door investment.  It is the scheduled programme of future safety audits.  This provides a steadfast availability of a repairs service when it’s needed.  It’s how you KEEP your resident’s windows operational over the long-term with all safety measures functional.  It’s how you prevent small problems becoming large expensive ones.

Learn more about how SAFEKEEP can benefit your properties. Contact Mila today to request our High Level Window Maintenance Brochure

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