Following our previous discussion on the importance of preparation in high-rise window repairs, we delve deeper into the Mila Process—a proven approach for exceptional high-rise window maintenance and repair projects.
Introduction: A Recap of Preparation’s Role
The maintenance and repair of high-rise windows stand as a testament to engineering and logistical challenges. Recognizing this, the Mila approach underlines meticulous preparation as the cornerstone of success. From initial site assessments to detailed planning, engaging with residents, and addressing safety, the groundwork laid before any physical work commences is critical. This structured process not only ensures safety and efficiency but also sets the stage for the high standards of workmanship that Mila is known for.
Phase 1: In-Depth Analysis and Planning
- Initial Meetings and Surveys: Understand the full scope through detailed site visits.
- Risk Assessment and Method Statements: Tailor strategies to high-rise specifics, emphasizing safety.
- Supply Chain Coordination: Secure materials and parts, ensuring readiness and efficiency.
Phase 2: Enhancing Communication
- Resident Engagement: Prioritize transparency with meetings and notices.
- Engineer Identification: Guarantee safety and professionalism with identifiable attire and protocols.
- Appointment Scheduling: Minimise disruption with strategic timing and advanced software.
Having explained our planning process and how we engage with your residents we will not explain what your residents can expect when they welcome a resident into their how to repair their High-Rise window.
Inside Your Home: A Respectful Approach
When addressing high-rise window repairs, our first preference is to work from within your property, ensuring minimal disruption and maximised safety. Here’s how we manage this delicate process:
- Pre-Work Agreement: Our engineers engage directly with your resident, explaining necessary work and agreeing on the process ahead.
- Safeguarding Valuables: We ask your resident to have relocated or protected your belongings to prevent any damage. If this is not possible we will try to help or delay the works if the area is not safe.
- Cleanliness Measures: To preserve the cleanliness of your home, engineers wear overshoes and utilise dust sheets and floor protection as necessary.
- Enhanced Security: Our staff undergo rigorous DBS checks, minimising any security concerns you may have.
- Safety and Respect: Work areas are safely managed, with residents kept informed but away from potential hazards.
- Post-Work Cleanliness: Our team ensures a thorough clean-up, leaving your residents home as tidy as we found it. Satisfaction is confirmed through discussion with the resident before our departure. If new parts have been installed we will demonstrate to the resident how to operate them.
Working at Height: Safety First
The Mila Process is designed to facilitate the majority of high-rise window repairs from within the property. Our engineers undergo specialised training, enabling them to adeptly perform repairs at height from inside properties. To further bolster safety, they are equipped with harnesses and other safety gear to mitigate the risk of falls.
If internal work isn’t feasible, we employ external means to access your windows safely, including:
- Scaffolding and Mobile Access Machinery: Used when internal access is not possible, ensuring safe reach.
- Qualified Operators: Only competent, trained professionals handle our machinery, adhering to strict safety standards.
- Public Safety: We ensure communal areas are safeguarded from work-related hazards, using clear signage and preventive measures.
- Vetted Sub-Contractors: Our partners meet stringent criteria, ensuring quality and safety in their services.
- Rigorous Planning: Site surveys and risk assessments form the basis of our method statements, approved by clients for safe execution.
Continuous Safety Monitoring
Our commitment to safety is ongoing, with:
- Weekly Safety Audits: A Contract Manager performs site checks, ensuring adherence to safety protocols.
- Quality Assurance: All activities are documented within our ISO9001:2008 Quality Management System, fostering continuous improvement.
Post-Work Protocol: Ensuring Satisfaction
Upon completing the repair work, our engineers:
- Complete Documentation: This records work details, including times and resident satisfaction, essential for quality tracking.
- Resident Approval: You review and sign off on the work, affirming your satisfaction before our departure.
- Efficient Communication: Details are promptly sent to our Contracts Team for system updates and invoicing.
- Prompt Follow-Ups: Should a first-time fix be unattainable, we secure the site and return for repairs as quickly as possible, prioritizing your convenience and safety.
Choosing us for your high-rise window repair means entrusting your property to professionals who prioritize safety, quality, and resident satisfaction above all.
SAFEKEEP your residents with Systematic Approach
Mila’s systematic approach to high-rise window repairs, honed over years of industry experience, underscores the importance of thorough preparation, resident-focused practices, and adherence to safety standards.
Speak to Mila if you have any issues with High-Rise window repairs that you manage. Mila are the experts for this kind of project. We have over 30 years experience and access to the best window supply chain in the market. Our engineers are fully training for working at height, harness working and protecting residents when carrying out repairs. Our simple model is called SAFEKEEP.
Survey (S): Detailed Checks with Tailored Reporting
Our engineers conduct meticulous checks on your windows and doors. Firstly for correct operation. Then for compliance with health and safety regulations. Thirdly, signs of water and air ingress. We also consider any additional factors requested by our clients to furnish landlords with a detailed report. Not only does this report spotlight areas that need fixing. It also serves as a tangible audit trail, showcasing safety precautions undertaken. Finally, the report proposes potential enhancements for the windows.
Adjust (A): Preventing Small Issues from Becoming Major Ones
The emphasis here is on proactive care. Windows require continual small adjustments to windows and regular lubrication. This prevents minor issues from spiraling into bigger, costlier problems. Guarding against more significant repairs and, worst case, complete window replacements.
Fix (F): Swift and Uncomplicated Solutions
Our approach to fixing is straightforward and effective. Once a problem is identified, our team ensures it’s repaired efficiently. We prioritise the safety and functionality of the windows and doors to uphold the comfort and security of our residents.
Enhance (E): Advancing Beyond the Basic Functions
Enhancements go beyond mere fixes. It could involve elevating ventilation to combat issues like mould or damp. Or escalating the energy efficiency of windows. Or upgrading security features. In every enhancement action, the objective is to boost the existing functionality. Enhancements may also prolong the lifespan of your installations.
KEEP: Keep your Windows and Residents SAFE
By engaging in long-term contracts, landlords can spread repair costs over an extended period. They gain preferential access to Mila’s responsive repair services. The ‘KEEP’ phase protects your window and door investment. It is the scheduled programme of future safety audits. This provides a steadfast availability of a repairs service when it’s needed. It’s how you KEEP your resident’s windows operational over the long-term with all safety measures functional. It’s how you prevent small problems becoming large expensive ones.
Learn more about how SAFEKEEP can benefit your properties. Contact Mila today to request our High Level Window Maintenance Brochure
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